Duogrow support

Help with access, reports, privacy, subscriptions, and family learning journeys.

Last updated 29 August 2026

Contact us

Email admin@duogrow.ai. Include the guardian account email and a short description of what happened. Do not email a full school report, password, one-time code, private upload URL, or payment-card details. We will reply as soon as practical.

Account and sign-in

Tell us whether Apple, SMS, or email sign-in failed and the approximate time. Never send us your one-time code. If the family space will not sync, include the safe error or correlation code shown in the app.

Reports and decoded insights

If a result does not match the source report, stop using that suggestion and tell us which subject or statement is affected. Keep the original report as the source of truth. You can ask the teacher to validate selected, redacted evidence.

Privacy, export, and deletion

Signed-in guardians can use Settings & plan → Privacy & data. If you cannot sign in, email us from the guardian address associated with the account and tell us whether you need access help, an export, or account deletion.

Subscriptions and billing

For an iOS subscription, use Apple account subscription settings and include the purchase date when contacting us. For a web payment, include the date and the provider receipt reference, never the full card number.

Urgent or professional help

Duogrow support is not an emergency, child-safety, medical, legal, or school counselling service. Contact local emergency services, the school, or an appropriate qualified professional when urgent help is needed.